Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Cross Auto Accessories, located at Küplüpınar İtfaiyeci Mehmet Yaraş Sokak NO:7 Dükkan:2, 16050 Osmangazi/Bursa, collects, uses, and protects your personal information.

 

Information We Collect

We collect information to provide you with a better shopping experience and to offer support. We collect this information in two primary ways:

1. Information You Provide Directly

We collect personal information directly from you when you interact with us. This includes:

  • Your Name, Address, Email Address, and Phone Number: To process your orders, ship products, and communicate with you about your purchase.
  • Payment Information: To complete transactions. Please note that we use secure payment processors, and we do not store your credit card details on our servers.
  • Vehicle Information: To ensure you receive the correct products for your specific vehicle.
  • Customer Service Interactions: When you contact us via phone, email, or other channels, we may collect information related to your inquiry to provide you with the best possible support.
  • Product Reviews and Feedback: When you provide feedback or submit a review about our products.

2. Information About Your Use of Our Website

We also collect information about your interactions with our website to improve our services and your Browse experience. This information is collected using technologies like cookies and is not directly linked to you personally. This includes:

  • IP Address: The address of the device you use to access our website.
  • Pages You View: Information about the pages you visit and the links you click.
  • Browse Behavior: Data on how you navigate our site and how long you spend on certain pages.

 

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders.
  • To improve our products and services.
  • To communicate with you about your orders, products, and special offers that may interest you.
  • To enhance your website experience and provide you with relevant product information.
  • To comply with legal obligations.

 

Marketing Communications

With your consent, we may use your information to send you marketing communications about our products, promotions, and special offers. You can opt-in to these communications by ticking the relevant box during registration or checkout.

You have the right to unsubscribe from our marketing communications at any time. You can do this by clicking the “unsubscribe” link in any marketing email you receive or by contacting us directly.

 

Disclosure to Third Parties

We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers to perform functions on our behalf, such as:

  • Payment processing.
  • Shipping and delivery.
  • Website analytics (e.g., Google Analytics).

These third parties are contractually obligated to protect your information and use it only for the purposes for which it was disclosed. We may also disclose your information if required by law or a court order.

 

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use secure payment tools and technologies like HTTPS to ensure the security of our website. However, please be aware that no method of transmission over the internet is 100% secure.

 

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. These are small files stored on your device that help us remember your preferences, analyze our website’s performance, and deliver relevant advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

 

Your Rights

Upon request, we will inform you about the personal information we hold about you. If you believe any of this information is inaccurate, incomplete, or outdated, you can request that we correct, update, or delete it.

 

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the information below:

Cross Auto Accessories Address: Küplüpınar İtfaiyeci Mehmet Yaraş Sokak NO:7 DÜKKAN:2, 16050 Osmangazi/Bursa

Email: contact@rekapashop.co.uk

Phone: +90 5384514573